Our Privacy Policy.

Keeping your data safe.

Your communication preferences. 

Due to new fundraising regulations starting in May 2018, we will no longer be able to contact you unless we have your explicit permission to do so. We would love to stay in touch, so please fill in this form to let us know how you would like to be contacted.

N.B: We will need your full name and postcode to identify you on our database and record any changes to your communication preferences.


Our promise to our supporters and followers. 

We know there has been a lot of bad press for charities lately, and it can be difficult to know what is true and what is false, but here is what we can tell you is 100% fact.

  • We love having you as part of ADD International, that's why we cherish your details and keep them safe.
  • We will not sell, trade or rent your personal contact details to any organisation. 
  • We put your donations to work for disabled people as quickly as we can, and we tell you about the impact your gift will have.
  • Our website is a safe environment. 

If you are concerned about anything you've heard lately or want to change how you hear from us, please don't hesitate to contact us or fill in the communication preferences form above.  

Our Privacy Policy.

How we collect your data.

The main ways we collect your data is when you make a donation(s), join our mailing list, or sign a petition. We use cookies on our website browser which does not collect personal data but rather collect information which helps us assess how the website is used and how it can be improved. ADD International doesn’t collect any personal information from a minor without the consent of their parent. Your details are kept safely on our secure database.

How we use your data.
Postal address

We use your postal address to send you a receipt and thank you for your donation(s). Currently, unless you opt-out, we also use your postal address to send you information on how you are helping power the disability movement, our news, and other ways to get involved.  However, over the next two years we will be moving towards a ‘full opt-in’ model, which means that we will need your consent to send you these updates by post.

Telephone number

We use your telephone number to provide information, including fundraising, if we have consent from you to do so. We will not contact you by telephone if you are registered on the Telephone Preferential Service (TPS) unless we have a specific opt-in from you for us to contact you by telephone.

We will not use your number to send SMS.

Email address

We only send you emails, including our newsletter, if you have given us your consent. You can unsubscribe to our emails at any time, by using the ‘unsubscribe’ link at the top of all our emails, or by getting in touch.

Please note

If you agree to receive, or sign up for, further information from ADD International, you will be offered an opportunity to unsubscribe from that communication at all points of contact. However, we may still contact you by post, telephone or email for administrative purposes, such as checking bank details or confirming your Gift Aid status.

We subscribe to the best practice guidelines of the DMA Email Marketing Council.  Action on Disability and Development is registered with the Information Commissioner's Office (ICO) and subscribes fully to:

  • The Data Protection Act (1998)
  • The E-communications Act (2003)
  • The Charities Act (2016)

We will never intentionally misuse or allow others to misuse any personal data it collects or holds.

Third parties.

Action on Disability and Development will not sell, trade or rent your personal contact details to any organisation.  

We do use third-party financial institutions to process our donations. They receive the card number and other personal information only to verify and process transactions securely. We also use a third-party to carry out our telemarketing campaigns, who receive information on supporters who have agreed to be contacted by telephone. We will not contact you by telephone if you are registered on the Telephone Preferential Service (TPS) unless we have a specific opt-in from you for us to contact you by telephone.

We have historically used third-party agencies to help us keep our database up to date and ensure our fundraising communications are as relevant as possible.

We do not allow for any third parties to sell, trade or rent this data or use it for anything other than what they are contracted to do, or store the data over a long-term period.


Going forward, as part of the ‘full opt-in model’ which will be rolled out over the next two years, we will only screen (including wealth screening) the data of supporters who have given us their explicit permission to do so. Research has played a key role in successful and ethical fundraising for decades. We carry out research using publicly available information which allows our fundraising team to communicate with our supporters in an individual, engaging and tailored way. As a result, we can send our supporters information which falls in line with their interests and priorities, and reduce the amount of unwanted or irrelevant communications sent to our donors.

Get in touch.

We strive to be transparent and open and of course we couldn’t carry out our vital work without the financial backing of our supporters. If you wish to discuss any of this further, please do not hesitate to get in touch or fill in the form at the top of this page to update your communication preferences. 

Updated March 2017.